课程大纲: The Simitri Building Client Relationships Workshop helps participants build quality,
long-term business relationships with internal and external clients. During the workshop
participants learn how to establish trust, build rapport, uncover needs and gain
commitment ensuring a more profitable, two-way relationship where both parties benefit.

By applying the skills explored during the workshop, participants can move from a vendor
or supplier to that of a Trusted Advisor.

The workshop addresses the following challenges:
• Building relationships with clients (up, down and across the organisation)
• Understanding the client’s real motivators, needs and business drivers
• Dealing with hard to manage clients
What are the benefits for the participants?
By completing this workshop, participants will:
• Uncover the client’s power structure and decision making process
• Use a wide range of skills and strategies to build relationships
• Gain greater control over client interactions and outcomes
• Display flexibility in communications by adapting to the needs of the client
• Build better rapport, faster, with key clients

What topics are covered?

Trusted Advisor
Power Structure
Understanding the Client
Questions to Ask
Being Persuasive
Saying “No”
Dealing with Difficult Clients
SMART Action Planning