培训受众: * 人力资源总监、经理、主管
* 员工关系经理、主管、专员
* 其他需要了解此主题的管理人员 课程收益: 妥善处理好员工关系，是人力资源部承担的不可回避的责任，如果处理不当，会给企业造成很多不良后果。
本课程从处理员工关系的准则和实务技巧几个方面，具体阐述了如何对企业的员工关系进行优化。 课程大纲: 1.剖析员工关系恶化的过程
* 工作中各类冲突的起因
* 小问题为何发展成为大纠纷
* 掌握员工关系恶化的预警信号
* 人力资源部所应承担的角色

2.处理员工关系的三大准则
* 法律准则
- 劳动法的要点
- 劳动仲裁的法律流程
- 工会在劳资关系中扮演的角色
* 纪律准则
- 如何制定内部员工手册
- 如何有效执行企业内部纪律
* 伦理准则
- 企业所处的人文环境
- 企业的社会责任

3.企业员工关系管理实务技巧
* 劳资纠纷的处理
* 如何缓解组织内的冲突
* 如何缓解员工的不良情绪及工作压力
* 如何提高员工的满意度
* 员工离职原因的分析与留人计划
* 如何处理违纪、协议离职和辞退等特殊状况
* 危机的预防及有效干预

4.如何营造友好的工作氛围
* 加强员工对企业文化的认同
* 如何建立“心理契约”
1. Analyzing how the employee relationships deteriorate
* The reasons of various conflicts at workplace
* Why the little problems become issues
* Knowing the signals of the labor relationship deterioration
* The responsibility and role of HR department

2. Three principles helping you handle employee relationships
* Legal principles
- The key points in the labor law
- The procedure of labor disputes arbitration
- The role and function of the trade union in the company
* Internal regulation
- How to establish the employee handbook
- How to implement internal discipline and regulation
* Ethic aspect
- The human environment of the company
- The social responsibility of the company

3. The practical skills of employee relationship management
* How to handle labor disputes
* How to ease internal conflicts
* How to ease employee’s emotion and stress
* How to increase employee’s satisfaction
* Demission reason analysis and retention plan
* Special situations: violation of rules, dismissal etc.
* Recognizing a crisis and implementing preventive measures

4. Creating a friendly work environment
* Getting staff’s commitment to the company culture
* How to create "psychological contract" with staff