培训受众: 各大中型外资公司, 各企事业单位档案管理研究者、科室主任及部门经理，档案管理专员等 课程收益: 待定 培训颁发证书: 上完课程证书 课程大纲: PART ONE
Developing the Human Element

1.A New Way of Making Sense of Ourselves and Our
Relationships:Inclusion,Control,and Openness

What´s Behind the Human Element Model?
What Are the Basic Dimensions of the Human Element Model?
Inclusion:Am I In or Out?
Pause for Reflection:Inclusion
Control:Am I on Top or on the Bottom?
Pause for Reflection:Control
Openness:Am I Open or Closed?
Pause for Reflection:Levels of Truth
The Limits of Openness
Pause for Reflection:Openness

2.The Basis for Personal and Professional Effectiveness:Self-Concept and
Self-Esteem

Self-Concept and Inclusion,Control,and Openness
A Model for Understanding Self-Concept
Pause for Reflection;Defining My Self-Concept
Coping with Threats to the Self-Concept
Pause for Reflection:Coping Mecbanisms
Self-Esteem:Building a Positive Self-Concept
Improving Self-Esteem in Organizations
Pause for Reflection:Self-Esteem

PART TWO
The Human Element at Work

1.Open Teamwork:Building Compatible and Productive Teams

Teamwork and Productivity
Approaches to Teamwork
Pause for Reflection:Teamwork
Compatibility:The Human Element Approach to Complementarity
Pause for Reflection:Atmosphere and Role Complementarity
Rigidity:The Enemy of Teamwork
Pause for Reflection:Rigidity and Atmosphere Preference
Pause for Reflection:rigidity and Role Preference
Issues in Group Development
Group Relations with the Outside
Pause for Reflection:Outside Relations
Open Teamwork
Using Open Teamwork for Top Performance
Using the Team Compatibility Index
Behavior That Enhances Teamwork
Pause for Reflection:Open Teamwork

2.Optimal Individual Performance:Enhancing Performance and Unblocking Creativity
Another Look at Individual Performance Appraisal
The Human Element Approach
The Work Relations Experience
Pause for Reflection:Work Relations
Getting the Right Person for the Right Job
Pause for Reflection:Job Fit
Improving Individual Decision Making
Pause for Reflection:Creativity
Pause for Reflection:Individual Decision Making

3.Concordance Decision Making:Developing Better Decisions That Everyone Supports
The Human Element Approach
Concordance in Decision Making:
Inclusion,Control,and Openness Criteria
Pause for Reflection:Group Decision Making
Characteristics of Concordance
Fears and Objections
Putting Concordance into Practice
Pause for Reflection:Concordance
Conflict Resolution

4.Redefining Leadership and Creating the Human Element Organization
The Puzzle of Leadship
Pause for Reflection:Internal Relations
Pause for Reflection:Outside Relations
Pause for Reflection:Problem Solving
Defining the Human Element Organization
Creating a Human Element Organization