培训受众: This program is highly recommended for:

- Managers
- Sales Team
- Service Team 课程收益: The program will enable participants to:

- Use appropriate greeting and body language to create rapport
- Make a self introduction and introduce others
- Use effective communication and listening skills
- Improve their professional image
- Understand the ´do´s and don´ts´ in business meetings and business dinners
课程大纲: CONTENTS DESCRIPTION
1. Course Introduction and Basic Greeting Etiquette Training as part of the business: Alignment; Philosophy; Mission; Vision; Goals
Training process: Definition; Checkpoints; Improvement; Communication

2. First Contact First meeting
Names and Titles; Forms of address
The importance of relationship

3. Professional Image Hair Style; Accessories and Dressing Basics
Personal Hygiene & Proper Make Up
Hand & Nail

4. Professional Language & Body Language Facial Expression
Communication and Effective Listening
Posture - Sitting, Standing & Walking

5. Telephone Manner Preparation
Answering the Telephone - Greeting.
Use of voice - tone, pace, enthusiasm.
Leaving and taking a message

6. Meeting Etiquette Setting an Appointment
Arriving at the Meeting
Punctuality
Sitting Arrangements

7. Basic Table Manner (western) Wining and dining
Proper Manners
Business Lunches and Dinners