课程大纲: The Simitri Communication Skills Workshop provides participants with the skills,
techniques and confidence to communicate in different situations, at different levels of an
organisation and to different styles of stakeholders within their workplace.

During the workshop, we spend time understanding and practising the three key pillars of
communication – listening, questioning and presenting. By having a better
understanding of their own communication styles, as well as that of the person they are
trying to communicate with, participants will be more productive and efficient in the
workplace.

By understanding the value of communication and how to communicate face-to-face,
during meetings, on the phone and through emails, participants will be in a better position
to achieve their goals and objectives.

What are the benefits for the participants?
By completing this workshop, participants will:
Communicate more effectively to multiple levels within the organisation
Communicate more efficiently through multiple channels
Comprehend their communication styles and strengths
Adapt their styles based on their stakeholder, the topic and the situation
Choose the right time, place and medium when communicating

What topics are covered?
Qualities of an Effective Communicator
Understanding Others
Verbal / Non-Verbal Delivery Skills
Questioning & Listening
Presenting Your Message
Communicating Through Email
Communicating Over the Phone