培训受众: 前台接待，办公室人员等在日常工作接待来访者和电话，需要展现职业形象的人 课程收益: 掌握在业务交往和社交活动中应遵守的礼仪准则 课程大纲: 1. Introduction and greetings 见面礼仪
- Timing 时间观念
- First and precedence 优先和次序
- Introduction 介绍
- Handshake, Hug, Kiss 握手、拥抱、和碰脸颊
- Business card exchange 交换名片
- Gift giving 交换礼物
- Projecting company’s image 展现公司形象

2. Receiving business clients 接待客户礼仪
- Reception etiquette 前台礼仪
- Signage and placard 引导标志
- Wait time 等候时间
- Drinks service: coffee, tea, water 饮料服务
- Leading the way in: cars, doors, stairs 引导客人进出门，上下交通工具，楼梯
- Leading the way out 道别礼仪
- Lasting impression 留给客人的长久印象

3. Business communication etiquette 商务谈话礼仪
- What to talk about 要说什么话呢？
- Climbing the career ladder 越爬越高，谈话越要正式
- When to start talking 何时谈话
- What to talk about 什么话题
- What not to talk about 不该说的言论
- Be careful of these situations 要当心的场合

4. Business meeting 会议礼仪
- Preparation and placard 准备过程
- Business seating plan 会议的就坐安排
- Body language and posture 肢体语言和姿势
- Note taking, recording 翻译，笔记，记录，
- Etiquette Faux Pas 会谈中的礼仪禁忌
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5. Telephone etiquette 电话礼仪
- Calling out “Convenient to talk?” 方便说话？
- Answering call 如何接电
- Filtering calls 如何过滤
- Transferring 转机技巧
- Message taking 留言技巧
- International phonetic alphabet 国际语音字母
- Ending the call 挂机技巧
- When not to use telephone 不宜使用的场合
- Etiquette Faux Pas 礼仪禁忌

6. Email etiquette 电邮礼仪
- Format and setting, heading and ending format 字体，文本格式，书信礼仪
- Business writing style 商务英语写作
- Confidentiality 商务秘密
- Timely response 尽快回复
- Personal signature 个人签名的内容
- Out of office auto response 自动回复
- Email etiquette faux pas 礼仪禁忌

7. Image Enhancement　加强个人形象
- How to look professional 专业形象
- Body language 肢体语言
- Personal hygiene 个人卫生
- Wear for men 男士穿着
- Wear for women 女士穿着
- Image importance for internal and external staff 内勤和外勤员工的形象

8. Western Table Manners 西餐与品酒礼仪